Last updated: August 31, 2026
This Privacy Policy explains how G17Studio, operated by Sichuan Qing’an Information Technology Co., Ltd., handles personal information when you visit the website, create an account, place an order or contact us.
Information we collect
- Contact and account information, including name, email address, delivery address and account credentials.
- Order, payment, refund and transaction information. Complete payment credentials are handled by the payment provider rather than stored by G17Studio.
- Customer-service messages, product reviews and information you choose to provide.
- Technical information and necessary cookies used for security, shopping-cart operation and site performance.
How we use information
We use personal information to operate accounts, process payments, fulfil and track orders, provide customer support, prevent fraud, maintain security, comply with legal obligations and improve the store.
Service providers
We use WooCommerce for store and order management, Hostinger for website hosting, payment providers such as PayPal for payment processing, email services for customer communication, and carriers for delivery. They receive only the information reasonably needed to provide their services and process it under their own terms and privacy obligations.
Retention
- Order, payment, refund and tax records: 7 years.
- Customer-service communications: 3 years.
- Account data: while the account remains active; after closure, normally deleted or anonymised within 30 days.
Information may be retained longer when required by law, security needs or an unresolved dispute.
International transfers
To fulfil orders, payments, hosting, delivery and customer support, personal information may be transferred to China and to countries or regions where relevant service providers operate. We limit the purpose of transfer and use access controls, contractual measures and reasonable security safeguards. Where required, we will obtain consent or use another lawful transfer mechanism.
Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction or other available action concerning your personal information. We may need to verify your identity and may retain records that law requires us to keep.
Contact
Privacy requests: orders@g17studio.com.
Sichuan Qing’an Information Technology Co., Ltd.
Registration number: 91510107MAEG2FF98R
Room 43, Floor 6, Building 2, No. 16 Julong Road, Cujin Subdistrict, Wuhou District, Chengdu, Sichuan, China